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A Bath-based charity, providing families with expert, independent, reliable support including counselling, family support and domestic abuse advice and advocacy.
Southside

A Bath-based charity, providing families with expert, independent, reliable support including counselling, family support and domestic abuse advice and advocacy.

If you remain static, you are going to get overtaken.

By remaining static, you make life easy for your competitors and you make life hard for yourself.

We were approached by Southside, a Bath-based charity, providing families with expert, independent and reliable support who were in danger of just that.

The problem

Southside were using an ageing case management system which was not providing the right level of information, encryption and data storage required to meet the strict requirements of the local council in order to win their next contract.

The solution

Evergreen modified the case management system to achieve better reporting to comply with legislation, improved data storage and an improved ability to search for and update data, including access to historical casework activity.

Security was one of the most significant improvements to make the data more secure and meet the requirements of council commissioners.

Guess what? Southside won the contract.

Karen Inwood from Southside believes the changes made by Evergreen were a factor in winning this contract: 'The work that Evergreen did, particularly around security, was a factor in us winning that contract. Without it we wouldn’t have won.'

The benefits

Apart from the obvious contract win, Karen said about their old system 'everyone in the organisation was complaining that it was difficult to see a history of what we have done with a particular client, the database was really clunky. Evergreen sorted this out and it looks great, now we can open up a case file and see a summary of what’s been done with links to related documents.'

Overall, Karen thought that Evergreen were 'very friendly and approachable, I feel like we can just pick up the phone and talk to people that we know. It’s a good relationship.'

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